FAQ

Refunds are processed within 7 business days after we receive and inspect your return.

If we made a mistake, we will offer a replacement product free of charge. Otherwise, the sender is responsible for the return label.

Contact us at info@thesouthernatelier.com with your order number, and we'll provide all the instructions.

Shipping typically takes 6 to 10 business days from the date of purchase.

No, shipping is completely free at All The Southern Atelier. We offer free shipping on every order, with no exceptions.

If you're not completely satisfied with your purchase, you can return or exchange it within 30 days of delivery. Simply contact our customer support team, and we’ll guide you through the quick and easy process. But please take note some conditions below:

Accepted conditions: Items must be new, unused, in original packaging, and include all tags and accessories

Accepted Payment Methods in the United Kingdom

For your convenience, The Southern Atelier supports a variety of secure payment options in Australia, including:

Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay

All transactions are encrypted to ensure your data is safe and your shopping experience is seamless.

As soon as your order leaves our warehouse, we’ll send you a confirmation email with a tracking number and a direct link to follow your delivery in real-time. Please note that tracking details may take up to 24 hours to update after dispatch.

Click here to track your order

If you received an item that doesn't match your order, don’t worry — we’ll make it right. Please contact us within 7 days at info@thesouthernatelier.com, including your order number and clear photos of the item. We’ll promptly send you a free replacement. If the issue repeats, you’ll receive a full refund as part of our customer-first guarantee.

All transactions at The Southern Atelier are handled through trusted, secure payment providers. We use advanced encryption technology and follow the latest industry security standards to safeguard your financial details at every step of the checkout process. Your privacy and protection are our top priority

No, The Southern Atelier does not charge extra fees based on the payment method you choose. The price at checkout is the final amount—no hidden charges or unexpected fees.

If your payment is declined, your order will not be processed. Please double-check that your payment details, billing address, and available funds are correct.

If the issue continues, we recommend trying a different payment method or contacting your bank or card provider for more information.

Still need help? Our customer service team is always here to assist you with completing your purchase smoothly.

At this time, we do not offer installment plans or financing options. All orders must be paid in full at checkout using one of our accepted payment methods.

We aim to provide a smooth and secure shopping experience, and we may consider flexible payment options in the future.

No worries! If your question isn’t covered in our FAQ, feel free to reach out to our support team at info@thesouthernatelier.com.

We’re always happy to assist with any additional inquiries or concerns you may have.