Privacy policy
Last updated: 3 Apr, 2026
Privacy Policy
The Southern Atelier (we, us, or our) operates this website and the associated services (collectively, the Services). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our Services, including browsing our website, making purchases, or communicating with us.
We use Shopify to host and support our Services. Shopify may act as our processor and, for some activities, as an independent controller. We process personal data under applicable legal bases including performance of a contract, legitimate interests, consent where required, and legal obligations. By using the Services, you agree to the processing of your personal information as described in this Privacy Policy. If there is any inconsistency between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy prevails.
Controller, UK, Irish, and French Representative
The Southern Atelier is the controller for the personal data of customers in the United Kingdom, Ireland, and France. Our registered office is located in the Netherlands. As a business established outside the UK, Ireland, and France, we have appointed a UK, Irish, and EU representative in accordance with UK GDPR and EU GDPR.
UK, Ireland & France Representative
Representative's name: Amelia Whitmore
Correspondence address: 60 St Martins Lane, WC2N 4JS, London, United Kingdom
E-mail: amelia@thesouthernatelier.com
Authorised to act on our behalf regarding UK, Irish, and French GDPR-related compliance and as a contact point for the ICO, the Irish DPC, the CNIL, and relevant data subjects.
1. Personal Information We Collect or Process
Personal information means information that identifies, relates to, describes, or could reasonably be linked to you. It does not include anonymized or de-identified data. We may collect the following categories of personal information:
- Contact details: name, billing and shipping addresses, phone number, email address.
- Financial information: credit/debit card numbers, payment method, transaction details.
- Account information: username, password, preferences, settings.
- Transaction history: items viewed, purchased, returned, exchanged.
- Communications: information from support inquiries and correspondence.
- Device and usage data: IP address, browser type, interaction timestamps.
2. Sources of Personal Information
We collect personal information:
- Directly from you (e.g., when you create an account or place an order)
- Automatically (e.g., via cookies or analytics tools)
- From service providers and third-party partners (e.g., Shopify)
3. How We Use Your Personal Information
We use your information to:
- Provide, personalize, and improve our Services
- Process payments and fulfil orders
- Communicate with you, including customer support
- Send marketing and promotional messages, where permitted by law and with your consent where required (you can opt out at any time)
- Detect fraud and enhance security
- Comply with legal obligations
4. Disclosure of Personal Information
We may share your personal information:
- With Shopify and other service providers
- With marketing partners (subject to consent where required)
- If you direct us to share information (e.g., shipping)
- Within our corporate group
- In connection with legal matters or business transactions
5. Relationship with Shopify
Shopify hosts our store and assists in data processing. Shopify may process your information as a separate controller. To learn more, visit the Shopify Privacy Policy.
6. Third-Party Websites and Links
Our site may link to other websites. We are not responsible for their privacy practices. Please review their policies separately.
7. Children’s Data
Our Services are not directed to individuals under 13 years of age in the United Kingdom, Ireland, or France. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.
8. Security and Retention
While we use reasonable measures to protect your data, no method is 100% secure. We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Your Rights and Choices
UK, Ireland, and France customers have the following rights:
- Access, delete, correct, or port your personal information
- Object to processing, including the right to object to processing for direct marketing
- Restrict certain processing
- Withdraw consent at any time
To exercise these rights, contact us or our UK, Ireland, or France Representative using the details below. You can opt out of marketing emails at any time by using the unsubscribe link in our emails.
10. Complaints and International Transfers
You may contact the UK Information Commissioner’s Office (ICO), the Irish Data Protection Commission (DPC), or the French data protection authority (CNIL) to lodge complaints. Where we transfer personal data outside the UK, Ireland, or France, we use appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, EU Standard Contractual Clauses, and adequacy decisions where available.
11. Changes to this Policy
We may update this policy. Changes will be posted with a new effective date.
12. Contact Information
Still have questions? Visit our FAQ page or use the contact information below for more help.
Company Name: The Southern Atelier
Business Address: Weegschaalstraat 3, 5632 CW Eindhoven, North Brabant, Netherlands. (registered office – company established in the Netherlands and not registered in the UK, Ireland, or France)
- UK consumer law applies to UK customers
- Irish consumer law applies to Irish customers
- French consumer law applies to French customers
UK, Ireland & France Representative
Representative's name: Amelia Whitmore
Correspondence address: 60 St Martins Lane, WC2N 4JS, London, United Kingdom
E-mail: amelia@thesouthernatelier.com
Authorised to act on our behalf regarding UK, Irish, and French GDPR-related compliance and as a contact point for the ICO, the Irish DPC, the CNIL, and relevant data subjects.
Email: info@thesouthernatelier.com
Phone: +447577004779
Contact Form: Here
Customer Service Opening Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed
- UK (GMT/BST, depending on the season)
- Ireland (GMT/IST, depending on the season)
- France (CET/CEST, depending on the season)
We usually respond to all requests within 24 hours on business days.
