Payment Policy

Last updated: 16 Dec, 2025

1. Policy Overview

This Payment Policy describes the terms and procedures regarding payments for products and services offered by The Southern Atelier via the website. As a cross-border business established in the Netherlands, we comply with applicable UK, Irish, and French consumer protection laws when serving UK, Irish, and French customers.

2. Accepted payment methods

We accept the following payment methods for purchases on our website:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • MasterCard
  • Shop Pay
  • Visa

3. Currency

All prices and transactions on our website are displayed in Pounds Sterling (GBP) for UK customers and in Euro (EUR) for Irish and French customers.

4. Payment Terms

Payment is due and captured at the time of purchase. Your order is an offer to buy; we accept it when we send an order confirmation (or dispatch confirmation) after successful receipt of payment. Refunds, when applicable under our Refund Policy, are issued to the original payment method used at checkout.

5. Payment Security

We attach great importance to payment security. All transactions are encrypted and processed via PCI DSS–compliant payment processors (including Shopify Payments). We do not store full payment card details. We handle personal data in accordance with UK, Irish, and French data protection law (UK GDPR, EU GDPR, and the Data Protection Act 2018), and other applicable regulations.

6. Changes to the Payment Policy

We reserve the right to modify this Payment Policy at any time. Changes take effect immediately upon posting on the website. It is your responsibility to review this policy periodically to stay informed of updates. By continuing to use our website after any changes, you accept those changes.

7. The Southern Atelier's contact details

Questions about this policy?
Check out our FAQ or contact our customer service team using the information below:

Company Name: The Southern Atelier
Business Address: Vlierweg 12, 1032LG, Amsterdam, Netherlands
(registered office – company established in the Netherlands and not registered in the UK, Ireland, or France)

  • UK consumer law applies to UK customers
  • Irish consumer law applies to Irish customers
  • French consumer law applies to French customers

Company Number: 97814350 (Netherlands Chamber of Commerce)
VAT Number: NL868243693B01
Email: info@thesouthernatelier.com
Phone: +447577004779
Contact Form: Here

Customer Service Opening Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed

  • UK (GMT/BST, depending on the season)
  • Ireland (GMT/IST, depending on the season)
  • France (CET/CEST, depending on the season)

We usually respond to all requests within 24 hours on business days.